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Shipping & Returns

All Products

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No custom orders can be returned. Be sure to check all measurements and read product descriptions carefully before ordering. We are able to provide samples and phone assistance to insure you are well acquainted with our product before your purchase. Please contact us by email if there is any dissatisfaction with our product. Do so within 24 hours.


Any item you wish to return must meet the following requirements.

  • Stock items may be returned withing 30 days of purchase.
  • Authorizations number must be received from Metro Screenworks before returning.
  • Items must be stock items & must be returned in orginal packing. 
  • Items must be in new condition.
  • Buyer is responsible for all shipping charges and a 20% restocking charge.
  • Custom made and special orders CAN NOT BE RETTURNED. ALL SALES FINAL.

A shipping quote will be supplied upon order of product. We ship Ground Carriers - USPS, UPS or FED EX. For Large Items we use a Shipping Professional. Any shipping damage claims must be made within 24 hours of delivery. Please keep all packing material for inspection by shipper. Damage must be noted on shipping slip.